Meet Kyley Knight-Novell: Co-Founder of Haus Maids and Franchisee Mentor

When potential franchisees explore joining Haus Maids, one of the key figures they will encounter is Kyley Knight-Novell, co-founder of the company alongside her husband, Richard Knight. Kyley’s journey with Haus Maids began in 2012 when she became the first person to clean a home under the Haus Maids name. Since then, she has gone on to complete over 5,000 in-home estimates, becoming the go-to expert for pricing and estimates within the Haus Maids franchise network.

Kyley’s professionalism and dedication are evident in everything she does. From her unmatched knowledge in managing employees to her ability to leave almost every client visit with a service agreement, she understands both the value of providing a high-quality service and maintaining profitability. Her success is a testament to her work ethic and commitment to making sure clients and employees alike are well taken care of.

Kyley plays a crucial role in supporting Haus Maids franchisees, particularly through training. New franchisees have the opportunity to learn directly from her, often accompanying her on real-life estimates, and all franchisees have her personal contact details for ongoing support regarding pricing, estimates, and HR questions. This level of direct access, combined with her honest, straightforward, and approachable nature, makes franchisees feel fully supported and confident in their business decisions.

In 2022, Kyley partnered with Victoria, the franchisee from Winchester. This partnership was formed when Richard Knight stepped away from running the original Farnham office to focus on supporting the wider franchise network. Victoria’s involvement allowed Kyley to continue running the Farnham office while dedicating more time to mentoring and supporting franchisees across the group. Together, Kyley and Victoria now operate a combined £1m home cleaning business—an incredible achievement in the industry. Their success is evident in the Farnham & Winchester office winning the Franchisee of the Year award at last year’s national conference.

For other franchisees who aspire to grow their businesses to this level, Kyley’s experience and leadership are invaluable resources. Her journey, from a career in air stewarding, through compliance work at a major insurance company, to co-founding and building Haus Maids from scratch, is an inspiring story for anyone considering joining the franchise. It demonstrates that even with no prior experience in the cleaning industry, success is achievable with dedication, hard work, and the right support system.

Potential franchisees will not only find Kyley to be an inspirational figure but also a down-to-earth and approachable mentor. And while Richard Knight, co-founder of Haus Maids, will primarily support new franchisees, Kyley’s involvement and expertise will always be a valuable asset to those looking to build their own successful franchise within the Haus Maids network.